Quality Improvement Study
Title
“Project Title” – A Quality Improvement Initiative in Department/Hospital Name
Problem Identification
- Observed issue: (Describe the current problem or deficiency.)
- Impact: (Who or what is affected? How often? How seriously?)
- Baseline data (if available): (e.g., infection rate, wait time, satisfaction score)
Background
- Known evidence: (What is already known about this issue from literature or internal data?)
- Context: (Brief description of your department or hospital and its relevance to the problem.)
Aim Statement
- Objective: (What do you want to improve? How much? By when?)
- Example: “Reduce ICU admission delays by 30% within 3 months.”
Methods
Design
- Describe the approach (e.g., PDSA cycles, pre/post intervention, Lean).
Intervention
- What was implemented? How? By whom?
Measures
- Process Measures: (e.g., compliance rate, number of checklists completed)
- Outcome Measures: (e.g., patient mortality, satisfaction scores)
- Balancing Measures: (e.g., unintended consequences)
Results
- Before and after comparison: Include tables, figures or summary data.
- Successes: (What improved? How much?)
- Unexpected findings: (Positive or negative)
Discussion
- Interpretation: (What do the results mean?)
- Barriers and enablers: (What helped or hindered implementation?)
- Limitations: (Design, data, generalizability)
Conclusion and Next Steps
- Summary of impact
- Sustainability plan
- Recommendations for replication or scale-up
Appendices (optional)
- Charts, protocols, team roles, PDSA documentation, etc.
Quality Improvement Study: Improving Team Motivation in the Neurosurgery Department
Problem Identification
- Observed issue: There is a shared perception among staff that the neurosurgery team is demotivated, with decreased engagement, lower morale, and reduced participation in teaching, research, or quality initiatives.
- Impact: Potential risk to patient safety, loss of talent, decreased productivity, reduced innovation, and burnout among staff.
- Preliminary evidence: Informal interviews and anecdotal observations suggest withdrawal from voluntary activities, increased absenteeism, and reluctance to engage in improvement projects.
Background
- Known evidence: Studies have shown that healthcare team motivation strongly correlates with leadership style, recognition, workload balance, and communication culture. (E.g., Shanafelt et al., 2017; West et al., 2016)
- Context: The neurosurgery department is a high-pressure environment with demanding clinical load, uneven distribution of academic responsibilities, and limited formal feedback mechanisms.
Aim Statement
- Objective: To identify key factors contributing to team demotivation in the neurosurgery service and implement targeted interventions to improve morale and engagement by 30% within 6 months.
Methods
Design
- Mixed-methods approach using pre/post intervention comparison.
- Three stages: baseline assessment, intervention design, outcome evaluation.
Intervention
- Stage 1 (Assessment):
- Anonymous survey measuring motivation (Likert scale), workload perception, and satisfaction.
- Optional focus groups for qualitative input.
- Stage 2 (Implementation):
- Regular feedback meetings.
- Recognition of individual and team efforts.
- Redistribution of academic and clinical tasks based on interest.
- Monthly “open forum” with leadership.
- Stage 3 (Evaluation):
- Repeat survey after 6 months.
- Measure engagement in optional activities (teaching, research, QI).
- Track absenteeism and retention rates.
Measures
- Primary Outcome: Change in motivation score (quantitative survey).
- Secondary Outcomes: Participation rates, number of internal projects launched, feedback satisfaction.
- Balancing Measures: Risk of overburdening active staff, perception of favoritism, meeting fatigue.
Results
- Before and after comparison: To be completed post-intervention.
- Include baseline statistics, visual representation of survey results.
- Qualitative themes from open comments.
Discussion
- Interpretation: Did the intervention address the root causes? What improved?
- Barriers: Time constraints, skepticism, lack of protected time.
- Facilitators: Leadership support, visible change, peer motivation.
- Limitations: Single-department focus, short follow-up, subjective measures.
Conclusion and Next Steps
- Summary: Initial results suggest that structured communication, transparency, and shared ownership can improve motivation.
- Recommendation to expand initiative hospital-wide or to other departments.
- Plan for sustainability: quarterly check-ins, inclusion of motivational metrics in performance review.
Appendices
- Survey instrument
- Focus group guide
- Sample feedback report template
- References: Shanafelt TD et al. Mayo Clin Proc. 2017; West CP et al. JAMA. 2016.
Anonymous Motivation Survey: Neurosurgery Department
Please answer the following questions honestly. Responses are anonymous and will be used solely to improve our team's working environment.
Motivation and Engagement
- I feel motivated to come to work each day. (1–5)
- I feel recognized for the work I do. (1–5)
- I am proud to be part of this department. (1–5)
- I feel emotionally exhausted or burned out. (1–5)
- I feel encouraged to participate in academic or improvement initiatives. (1–5)
Workload and Support
- My workload is fair and manageable. (1–5)
- I have the resources and support I need to do my job well. (1–5)
- I can speak openly with leadership about my concerns. (1–5)
- Leadership values the input of all team members. (1–5)
Open-ended questions
- What motivates you most in your work here?
- What discourages you or causes frustration?
- What could leadership do to improve the work climate?